Booking & Reservations
To provide a smooth and reliable booking experience, a valid credit card is required to secure all spa reservations.
Appointments are subject to therapist, treatment room, service and schedule availability. Requests for a specific therapist, therapist gender, particular appointment time, or simultaneous treatments for multiple guests are subject to availability and cannot be guaranteed unless specifically confirmed by our team.
Damara Day Spa may occasionally need to adjust therapist assignments due to illness, emergencies, scheduling changes or other operational circumstances. Whenever possible, affected guests will be notified and offered a suitable alternative.
Cancellation, Rescheduling & Appointment Changes
We understand that plans may change. Guests must provide at least 24 hours’ notice when cancelling, rescheduling or making significant changes to an appointment.
Cancellations, rescheduling or significant appointment changes made within 24 hours of the scheduled appointment are subject to a charge of 50% of the affected service(s).
Cancellations made within 2 hours of the appointment and no-shows are subject to a charge of 100% of the affected service(s).
Moving an appointment to another date or time within the cancellation period is considered a rescheduling request and remains subject to the same policy.
Exceptions may be considered by management in exceptional circumstances and at the spa’s discretion, subject to applicable law.
Late Arrivals
We recommend arriving at least 15 minutes before your scheduled appointment to allow time for check-in and preparation.
Late arrivals may result in a shortened treatment to avoid delaying the next guest. The full price of the originally scheduled service may still apply.
If there is insufficient time to safely or reasonably perform the treatment, the appointment may be treated as a late cancellation in accordance with our cancellation policy.
Treatment Satisfaction, Concerns & Refunds
Your comfort and satisfaction are important to us. Please communicate any concerns, discomfort, preferences or desired adjustments during your treatment whenever possible so our team has an opportunity to address them.
If you are dissatisfied with any aspect of your service, please notify our team before leaving the spa whenever possible. If an issue becomes apparent only after your visit, please contact us as soon as reasonably possible and provide relevant details and, where appropriate, photographs.
All concerns are reviewed individually. Completed services are generally non-refundable, and refunds are not automatic. Damara must be given a reasonable opportunity to assess the concern and, where appropriate, offer a suitable resolution.
Depending on the circumstances, this may include an adjustment, correction, redo of the affected portion of the service, alternative service, spa credit, partial refund or another reasonable resolution.
A change in personal preference or dissatisfaction with an outcome that was performed according to the agreed service does not automatically qualify for a refund.
Nail Services
Guests are encouraged to inspect their nails before leaving the spa and communicate any concerns regarding shape, length, colour or finish so adjustments can be made whenever possible.
Concerns such as premature lifting, peeling or chipping that may relate to the application should be reported promptly, with photographs where appropriate, so our team has an opportunity to assess the issue.
Where an application or workmanship issue is identified, Damara may offer a repair or correction of the affected nail(s) or service before another remedy is considered.
Damage occurring after the service due to impact, picking, improper aftercare, exposure to chemicals, activities or ordinary wear is not considered a service defect.
Treatment Results, Reactions & Health Information
Individual results and responses to massage, facial, body, nail, waxing and other spa services may vary. While our team makes professional recommendations based on the information available at the time of the appointment, specific results cannot be guaranteed.
Guests are responsible for providing complete and accurate information regarding relevant medical conditions, allergies, injuries, pregnancy, medications, sensitivities, recent procedures and any other information that may affect the safety or suitability of a treatment.
Please inform your therapist immediately if you experience discomfort, irritation or an unexpected reaction during a treatment so the service can be adjusted or discontinued where appropriate.
Damara Day Spa reserves the right to modify, postpone or decline a treatment where our team reasonably determines that proceeding may be unsafe, unsuitable or contraindicated.
Pricing, Payments, Promotions & Gratuities
All prices are listed in Canadian dollars and are subject to applicable taxes unless otherwise stated. Prices, services and treatment offerings may change without notice.
Payment is due upon completion of the service unless another payment arrangement has been specifically confirmed in advance.
Discounts, promotional offers, spa credits, packages, gift certificates and partner offers are subject to their individual terms and conditions and cannot be combined unless specifically stated otherwise.
Promotional credits have no cash value and cannot be exchanged for cash or applied toward cancellation or no-show charges unless specifically stated otherwise.
Gratuities are voluntary, at the guest’s discretion, and are not included in treatment prices unless specifically stated.
Operating Hours & Service Availability
Published business hours, treatment availability and staffing may occasionally change due to seasonal operations, staff availability, training, maintenance, holidays, emergencies or other operational requirements.
If an operational change affects an already confirmed appointment, Damara will make reasonable efforts to contact the guest and offer a suitable alternative whenever possible.
Guest Conduct & Right to Refuse or Discontinue Service
Damara Day Spa is committed to providing a safe, professional and respectful environment for guests and team members.
We reserve the right to refuse, modify or discontinue a service where reasonably necessary for health, safety or professional reasons, including contraindications, suspected intoxication, inappropriate or abusive behaviour, harassment, threats, or circumstances where continuing a treatment would be unsafe or inappropriate.
Inappropriate, threatening, discriminatory, sexually suggestive, aggressive or abusive behaviour will not be tolerated and may result in immediate termination of the service and/or the guest being asked to leave.
Where a treatment is discontinued due to inappropriate guest conduct, charges for the reserved service may still apply, subject to applicable law.
Minors
Guests under the age of 18 must have a parent or legal guardian complete and sign the required consent documentation before receiving services. Certain treatments may have additional age restrictions or may not be suitable for minors. Damara reserves the right to determine treatment suitability based on the guest's age and the service requested.
Personal Belongings & Hotel Facilities
Guests are responsible for their personal belongings while visiting the spa. We recommend keeping valuables secure. Damara Day Spa is not responsible for lost, misplaced or unattended personal items, except where responsibility cannot be excluded by applicable law.
Access to Hilton Whistler Resort & Spa amenities or facilities, including the pool, hot tub, sauna and change rooms, is subject to Hilton’s applicable rules, availability and access conditions and is separate from the spa treatment unless specifically included or confirmed.
Acceptance of Spa Policies
By booking or confirming an appointment with Damara Day Spa, guests acknowledge that they have been provided access to our Spa Policies & Terms and agree to the policies applicable to their reservation and services.
Guests booking on behalf of another person are responsible for providing the relevant appointment information and policies to the guest receiving the service.
Nothing in these policies limits any rights or remedies that cannot legally be excluded under applicable law.
Questions or concerns regarding these policies may be directed to Damara Day Spa management.
