Privacy Policy
Damara Day Spa & Medical Aesthetics – Whistler respects your privacy and is committed to protecting the personal information of our guests, clients and website visitors.
This Privacy Policy explains how we collect, use, store and protect personal information in connection with our spa services, appointments, website and communications.
Personal Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including:
- Name and contact information, such as telephone number and email address
- Appointment, booking and service history
- Information provided through consultation, intake or health history forms that is relevant to providing spa services safely
- Treatment preferences, notes and relevant service information
- Transaction and payment-related information
- Communications with our team, including appointment requests, feedback or concerns
- Marketing preferences and information voluntarily provided through our website or promotions
We only collect information that is reasonably necessary for our business operations and the services requested by our guests.
How We Use Personal Information
Personal information may be used to:
- Schedule, confirm, modify and manage appointments
- Provide safe and appropriate spa services
- Communicate regarding reservations, treatments, cancellations or follow-up
- Process payments and maintain transaction records
- Respond to questions, feedback, concerns or service-related matters
- Maintain appropriate client and business records
- Improve our services and guest experience
- Send promotional or marketing communications where permitted and where appropriate consent has been provided
- Meet applicable legal, regulatory, accounting or business requirements
Health & Treatment Information
Certain spa services may require guests to provide information about allergies, sensitivities, injuries, pregnancy, medications, medical conditions, recent procedures or other information relevant to the safety and suitability of a treatment.
This information is collected for the purpose of assessing treatment suitability and providing services safely and professionally.
Guests are responsible for providing accurate and current information that may reasonably affect their treatment.
Payment Information
Payment information may be processed through third-party payment and booking service providers used by Damara Day Spa.
We take reasonable steps to use reputable service providers and appropriate safeguards when processing transactions. We do not intentionally store complete payment card information unless required and handled through an authorized secure payment system.
Sharing of Personal Information
We do not sell or rent our guests’ personal information.
Personal information may be shared with employees, contractors or service providers where reasonably necessary to operate our business, provide requested services, process payments, manage bookings, maintain our systems or meet legal obligations.
Where third-party providers process information on our behalf, they may only receive information reasonably necessary for the services they provide.
Personal information may also be disclosed where required or permitted by applicable law.
Marketing Communications
Guests may receive promotional communications from Damara Day Spa where they have provided consent or where otherwise permitted by applicable law.
Guests may unsubscribe from promotional emails or communications at any time using the unsubscribe option provided or by contacting us.
Appointment confirmations, booking information and other service-related communications may still be sent where necessary to manage an existing reservation or client relationship.
Website & Online Services
Our website and online services may use cookies or similar technologies to support website functionality, understand website usage and improve the online experience.
Third-party platforms integrated with our website may have their own privacy practices and policies.
Information Security
We take reasonable administrative, technical and physical measures to protect personal information against unauthorized access, use, disclosure, loss or misuse.
However, no electronic system or method of transmitting information over the internet can be guaranteed to be completely secure.
Retention of Information
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business and client records, and to satisfy applicable legal or regulatory requirements.
Information that is no longer reasonably required will be securely deleted, destroyed or anonymized where appropriate.
Access & Correction
Guests may contact us to request access to or correction of their personal information, subject to applicable legal requirements and permitted exceptions.
We encourage guests to let us know if their contact or other relevant personal information changes so that our records can remain accurate.
Privacy of Minors
Where services are provided to minors, appropriate consent from a parent or legal guardian may be required.
Information relating to minors is handled with appropriate care and only for purposes reasonably connected with providing the requested services, maintaining appropriate records and meeting applicable requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology or legal requirements.
The most current version published on our website will apply.
Contact Us
Questions, concerns or requests regarding personal information or this Privacy Policy may be directed to:
Damara Day Spa & Medical Aesthetics – Whistler
Located inside Hilton Whistler Resort & Spa
Phone: 604-966-5131
Email: whistler@damaradayspa.com
